Head West Air Conditioning & Property Maintenance ("Head West", "we", "us") respects your privacy. This policy explains what personal information we collect, how we use it, who we share it with, and how you can contact us about it.
What we collect
When you ask for a quote or get in touch, we collect the details you give us. That can include your name, phone number, email address, suburb or job address, and a description of the work you need. We also keep records of our communication with you and of any work we carry out.
When you visit our website, we collect information about how you use it, such as the pages you view, the type of device and browser you use, and how you arrived at the site (for example, from a search or an ad). This is collected using cookies and similar technologies.
How we collect it
- Directly from you, through the quote form on this website, by phone, by email or in person.
- Through lead forms on Facebook and Instagram, when you choose to send your details to us.
- Automatically when you visit this website, using the analytics and advertising tools described below.
How we use it
- To respond to your enquiry and give you a quote.
- To book, carry out and invoice work.
- To contact you about your job, including following up after it's finished and asking for feedback on our service.
- To understand how people use our website and improve it.
- To measure how well our advertising is working.
We will only send you marketing messages if you have agreed to receive them, and every marketing message will include a way to unsubscribe.
Who we share it with
We don't sell or rent your personal information. We share it only with service providers that help us run the business, and only as needed for that purpose. These include:
- ServiceM8, which we use to manage jobs, quotes and invoices.
- Microsoft 365, which we use for email.
- Zapier, which passes enquiries from our website and Facebook forms into our job system.
- Netlify, which hosts this website and receives quote form submissions.
- Google (Google Analytics and Google Ads) and Meta (Facebook and Instagram), for website analytics and advertising.
We may also disclose personal information where we are required or authorised to by law.
Information stored outside Australia
Some of the service providers listed above store or process information on servers outside Australia, including in the United States.
Cookies, analytics and advertising
This website uses Google Analytics to understand how visitors use the site. Google Analytics uses cookies to collect information such as the pages you view and how long you stay. You can read how Google uses information from sites that use its services at policies.google.com/technologies/partner-sites. We connect our analytics with Google Ads so we can see whether visits from our ads lead to enquiries. We may also use advertising services from Meta to show our ads and measure their results.
You can block or delete cookies in your browser settings. You can opt out of Google Analytics using Google's browser add-on at tools.google.com/dlpage/gaoptout, manage the ads Google shows you at myadcenter.google.com, and manage Facebook and Instagram ad preferences in your Meta account settings.
Keeping your information secure
We take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access. We keep it only for as long as we need it for the purposes above, or as long as the law requires, for example for tax records.
Accessing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We'll respond within a reasonable time.
Complaints
If you're concerned about how we've handled your personal information, please contact us first and we'll work with you to sort it out. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Changes to this policy
We may update this policy from time to time. The current version will always be on this page.